At Dream Egypt, we are committed to protecting the privacy of our customers and maintaining the confidentiality of the information collected through our website. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or make a purchase through it.
By using our website, you agree to the practices described in this Privacy Policy.
We may collect certain information that you provide when using the website or completing a purchase, including:
Full name.
Phone number.
Shipping and delivery address.
Email address.
Order details and purchased products.
Payment information necessary to complete the purchase, depending on the payment method used.
Any information you provide when contacting customer service or submitting an inquiry or complaint.
We may also automatically collect certain technical information when you use the website, such as your device type, browser type, IP address, and certain usage data, in order to improve website performance and user experience.
We use the collected information for the following purposes:
Processing orders and purchases.
Confirming orders and communicating with customers بشأن them.
Arranging shipping and delivery.
Providing after-sales services and technical support.
Processing exchange, return, and warranty requests.
Responding to inquiries, complaints, and support requests.
Improving our website, products, services, and customer experience.
Sending offers, discounts, and marketing information, in accordance with available communication preferences.
Protecting the website against fraud or unauthorized use.
Complying with applicable legal and regulatory requirements.
We are committed to taking appropriate technical and organizational measures to protect customer data against unauthorized access, alteration, disclosure, or unlawful use.
However, no electronic method of transmitting or storing data can be guaranteed to be completely secure, and therefore we continuously work to improve the security measures and protections we apply.
We do not sell or rent customers’ personal information to third parties.
We may share only the necessary information with service providers that help us provide our services, such as:
Shipping and delivery companies for fulfilling orders.
Electronic payment providers and financing companies when their services are used.
Technical service providers, hosting providers, and operational service providers.
Government authorities or legal entities when required by law.
Information is shared only to the extent necessary to fulfill the relevant purpose.
Our website may use cookies to improve your browsing experience, remember certain user preferences, analyze website usage, and improve website performance and content.
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website functions.
Payment information is processed according to the payment method and service provider used during checkout.
When payment is processed through a secure third-party payment provider, full bank card details may not be stored on our systems. The processing of payment information is subject to the privacy policies and terms of the relevant payment service provider.
We may use your contact information to send information related to your orders or services. We may also send promotional offers, discounts, and marketing updates in accordance with the available communication preferences.
You may request to stop receiving marketing communications at any time by using the available unsubscribe option or by contacting customer service.
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including processing orders and providing after-sales, warranty, exchange, and return services, or for the period required by applicable laws and regulatory obligations.
Our website may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices or content of such websites. We recommend reviewing their privacy policies before providing any personal information.
Our website is not intended to knowingly collect personal information from children.
If we become aware that personal information has been collected from a child without appropriate consent, we will take the necessary measures to address such information in accordance with applicable laws.
Subject to applicable laws and regulations, you may have the right to:
Know what personal information we hold about you.
Request correction of inaccurate information.
Request updates to certain personal information.
Request deletion of information where permitted by law.
Object to certain uses of your personal information.
Unsubscribe from marketing communications.
You may contact us to exercise any of these rights or to inquire about how your information is processed.
Registered customers may update certain personal information through their website accounts or by contacting customer service when necessary.
We may update or modify this Privacy Policy from time to time to reflect changes in our services or applicable legal requirements.
Any updates will be published on this page and will become effective from the date they are posted on the website.
If you have any questions or concerns regarding this Privacy Policy or how your information is used, you can contact us through:
Phone: [Phone Number]
WhatsApp: [WhatsApp Number]
Email: [Email Address]
Address: [Store Address]
By using the Dream Egypt website, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and protected as described in this policy.
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