Returns and Exchange Policy

First: Returns

If a customer wishes to return products purchased through our website, the following procedure applies:

After receiving the shipment, the customer may return the order without opening the package.

The customer must contact us through the Contact Us page immediately after receiving the shipment to inform us of the desire to return the product and provide the reason for the return.

The return process will be handled through the nearest Dream branch, and the refund will be issued according to the original payment method used for the purchase.

Second: Exchanges

In the event that a product is received, used, and develops a malfunction after 14 days from the date of purchase, the case will be handled according to the applicable warranty terms.

Products Covered by an Authorized Dealer Warranty

For products covered by an authorized dealer warranty, the following procedure applies:

The customer should contact the authorized dealer directly to have the necessary repairs carried out.

If the authorized dealer determines that the device has a manufacturing defect, the customer should obtain an official report from the dealer confirming the manufacturing defect and recommending replacement.

Once the manufacturing defect has been officially confirmed, the product will be replaced in accordance with the applicable brand warranty and dealer policies.

For more information or assistance, please contact us through the following numbers:

01276543434 – 01554594505 – 01066444677

You can also contact us through our official social media channels available across all platforms and listed on our website.

Thank you for choosing Dream.

Our Branches

To find the nearest Dream branch, please visit our branches page.