Welcome to Dream Egypt. By using our website, browsing any of its pages, or completing any purchase, you agree to comply with the terms and conditions set out below. Please read them carefully before using the website or placing an order.
The following terms shall have the meanings assigned to them below:
Store: Dream Egypt, a store specializing in mobile phones, electronic devices, and accessories.
Website: The official website of Dream Egypt.
Customer: Any person who browses the website, creates an account, or purchases any of the products offered on the website.
Products: All mobile phones, electronic devices, accessories, and other products displayed on the website.
Order: A purchase request submitted by a customer through the website.
We make every effort to display accurate product information, specifications, and prices.
Product colors or details may vary slightly from the images displayed on the website due to screen settings or differences between product versions.
Product specifications may be updated by manufacturers and may vary depending on the version or region.
All products offered are genuine according to the information provided on the product page and are subject to the applicable warranty terms of the product or authorized dealer.
Prices displayed on the website are the prices applicable at the time the order is placed.
The store reserves the right to modify or update prices at any time without prior notice.
Offers and discounts are subject to the promotional period and the specific terms applicable to each offer.
Offers or discounts may not be combined unless expressly stated otherwise.
In the event of an obvious pricing error, the store reserves the right to review the order and contact the customer before completing the sale.
Certain services may require the customer to create an account on the website.
Customers must provide accurate and complete information when registering.
Customers are responsible for maintaining the confidentiality of their login credentials.
Using another person’s account or providing false or misleading information is prohibited.
The store reserves the right to suspend or cancel an account in the event of misuse of the website or violation of these terms and conditions.
When placing an order, the customer agrees to:
Provide an accurate name, phone number, and address.
Review the products, quantities, and prices before confirming the order.
Ensure that all shipping and delivery information is correct.
The customer may be contacted by our customer service team to confirm the order before shipment.
Submitting an order constitutes a request to purchase. The sale shall not be considered final until the order has been accepted and confirmed by the store.
If a product is unavailable or there is an inventory or pricing error, the store reserves the right to contact the customer and inform them of the situation and determine the appropriate action.
We provide our customers with various payment methods, depending on the options available on the website or at our branches, which may include:
Cash payment.
Cash on delivery, where available.
Electronic payment.
Installment payments through eligible financing providers or cards, subject to the applicable terms and conditions.
Available payment methods may vary depending on the product or may change from time to time.
All installment transactions are subject to the terms and conditions of the financing company, bank, or service provider offering the installment service.
Approval for installment payments is determined by the financing provider, and the store does not guarantee approval of all applications.
Installment periods, fees, and promotional offers may vary depending on the financing provider, product, and payment method.
Customers are responsible for providing any information or documents required by the financing provider.
Orders will be shipped to the address provided by the customer during checkout.
Delivery times vary depending on the governorate, shipping company, and order status.
Customers are responsible for ensuring that their phone number and address are correct to avoid delays.
Delays may occur due to circumstances beyond our control, including weather conditions, shipping companies, or official holidays.
Shipping fees are the responsibility of the customer unless free delivery is specifically offered as part of a promotional campaign.
Customers are advised to inspect the product and shipment upon delivery and ensure that the package and its contents are in good condition.
If there is any visible damage or missing item, please contact our customer service team as soon as possible and provide any required photos or documents so that the case can be reviewed.
All exchange and return requests are subject to the Dream Egypt Exchange and Return Policy.
Customers must meet all conditions specified in the return policy, including requirements regarding the original condition of the product and any required documents, depending on the order and circumstances.
Products and devices are covered by warranties in accordance with the applicable warranty terms of the product or authorized dealer.
Warranty periods vary depending on the product type and brand.
The warranty generally does not cover damage resulting from misuse, accidents, breakage, liquid damage, or improper use, in accordance with the authorized dealer’s warranty terms.
Customers must retain their purchase invoice or proof of purchase in order to benefit from warranty services.
Warranty-related defects are handled in accordance with the policies of the authorized dealer or service center.
Customers may request cancellation of an order before shipment, subject to the status of the order and the store’s applicable policies.
Once the order has been shipped, cancellation may be subject to the applicable shipping and return terms.
Users agree to use the website only in a lawful and appropriate manner. The following activities are prohibited:
Attempting to hack the website or gain unauthorized access to its systems.
Using the website in a manner that may disrupt its operation or performance.
Uploading or publishing harmful, fraudulent, or abusive content.
Using the website for unlawful purposes.
Attempting to obtain customer or user data without authorization.
All content available on the website, including texts, images, logos, designs, graphics, product names, and trademarks, is protected by applicable intellectual property rights and belongs to the store or its respective owners.
No content may be copied, reproduced, distributed, or reused without prior authorization from the rights holder.
We are committed to protecting customers’ personal information in accordance with the Privacy Policy published on the website.
For more information about how your personal information is collected, used, and protected, please refer to our Privacy Policy.
We make every effort to ensure that the information, prices, and specifications displayed on the website are accurate. However, unintentional errors may occasionally occur.
The store reserves the right to correct errors, update information, modify prices, or change product availability without prior notice.
The store shall not be responsible for any delay or inability to fulfill an order due to circumstances beyond its reasonable control, including shipping company issues, technical failures, emergencies, or force majeure events.
Dream Egypt reserves the right to amend or update these Terms and Conditions whenever necessary.
Any changes shall become effective from the date they are published on the website. Customers are encouraged to review this page periodically.
For inquiries regarding orders, products, shipping, warranties, or these Terms and Conditions, you can contact us through:
Phone: [Phone Number]
WhatsApp: [WhatsApp Number]
Email: [Email Address]
Address: [Store Address]
By using the Dream Egypt website or completing any purchase through it, you acknowledge that you have read, understood, and agreed to these Terms and Conditions and that you accept and agree to be bound by them.
Thank you for choosing Dream Egypt. We are always happy to serve you.
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